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The first thing is love. I can approach the world around me in one of two ways: based on fear or based on love. Most of our leadership is based on fear. I don't mean the fear of 'I'm going to create fear in you.' But I think most leaders are fearful on some level. Fearful of the future, fearful of failure. I was driven not to fail. That's a fear-based leadership model. Breaking out of that baggage we carry into our leadership roles is really really hard.Do you remember your favorite teacher? People always say: I loved that teacher. What that teacher brought to that relationship was love. We all have an intuitive sense that it's better. If that's true, why don't more leaders do it? It's hard. We have to face ourselves first. That brings us to curiosity. You can't be angry and curious at the same time. Humor is also a completely misunderstood and under-used tool. It's hard to be afraid or cast blame if everyone maintains a sense of humor — and powerful insights come from humor.