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Our educational process has conditioned us to assume that analysis is the primary way to think. We believe if we get the right data and analytics, the resultant insights will lead to the best answer for all problems at hand.

The first thing is love. I can approach the world around me in one of two ways: based on fear or based on love. Most of our leadership is based on fear. I don't mean the fear of 'I'm going to create fear in you.' But I think most leaders are fearful on some level. Fearful of the future, fearful of failure. I was driven not to fail. That's a fear-based leadership model. Breaking out of that baggage we carry into our leadership roles is really really hard.Do you remember your favorite teacher? People always say: I loved that teacher. What that teacher brought to that relationship was love. We all have an intuitive sense that it's better. If that's true, why don't more leaders do it? It's hard. We have to face ourselves first. That brings us to curiosity. You can't be angry and curious at the same time. Humor is also a completely misunderstood and under-used tool. It's hard to be afraid or cast blame if everyone maintains a sense of humor — and powerful insights come from humor.

Recently, I had the pleasure of interviewing Brian Paradis, former president of Florida Hospital's (now Advent Health) Central Region, a $4 billion company with more than 25,000 employees. The facility...

The path to simplifying healthcare must start with imaginative, creative, and innovative thinking to identify the root causes, rather than continuing to treat the symptoms. Central to this approach is recognizing the powerful role that time plays in decision-making in the delivery of care.